I work for a company that develops a CAMERA app https://play.google.com/store/apps/details?id=com.camerafilter.kedakcam.insta.yellowsun.retrofilter
But since this weekend, we are receiving reports from our users that AVG is reporting our app as malicious(Android:Joker-BG [Trj]
). I reported a false positive on the site and from my smartphone.
I want to know why the app that I develop falls in the backlist? And how can I communicate faster to AVG to fix possible errors in my app without knowing by my users?
Hi Tan,
Thank you for reaching us via community forum and we'll certainly help you further.
I recommend you to submit the file for analysis to our concern team in the link below. Then, one of our colleague will contact you via email regarding it and you can respond to it for further communication.
https://www.avg.com/en-us/false-positive-file-form
Thank you for submitting the file for analysis, Tan.
I'm sorry, we are unsure of the exact time frame for our concern team to contact you.
Please check your inbox regularly for the email.
Appreciate your patience.
Dear friends.
I have uploaded my app, how long do you need to analyze it? Because the number of uninstallations is increasing now. Looking forward to your reply.