My AVG internet security and AVG TuneUP are not responding & are showing a "UI failed to load error

AVG Protection
2

Hi Paula,

We are sorry to hear this.
We will help you to resolve the issue.
We could see that you are unable to open the AVG programs.

We request you to run the clear and remover tool.
This will remove both the AVG programs from your computer.
Then perform a fresh installation and check for the issue again.
Refer this article for running the clear and remover tool   https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover
If you still face the same issue again, then we will collect the logs and escalate the case to our senior team.
Keep us posted.

1

My AVG internet security and AVG TuneUP are not responding & are showing a "UI failed to load error.

I tried repairing the AVG Security.  Indicated repair complete.  Restarted PC.  Attempted to open AVG security… same error.  Anyone else having this problem??

3

Hi Paula,

We are sorry to hear this.
We will help you to resolve the issue.
We could see that you are unable to open the AVG programs.

We request you to run the clear and remover tool.
This will remove both the AVG programs from your computer.
Then perform a fresh installation and check for the issue again.
Refer this article for running the clear and remover tool   https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover
If you still face the same issue again, then we will collect the logs and escalate the case to our senior team.
Keep us posted.