My AVG is not cleaning issues

Hello Scott,
I apologize for the inconvenience caused. In this case we request you to reinstall the AVG PC TuneUp. I've sent you an email instruction for AVG Pc Tuneup re-installation.
Feel free to contact us again for any further assistance.
Thank you.

I had 2015 it expired now I have the 16 version and 15 will not let me unload it. But now the 2015 tuneup window pops up with all the things that need addressed in front of the it has @OCM or something like that when yuu click on the comand button on the bottom right it goes blank and fixes nothing.
Hello Scott,
I apologize for the inconvenience caused. In this case we request you to reinstall the AVG PC TuneUp. I've sent you an email instruction for AVG Pc Tuneup re-installation.
Feel free to contact us again for any further assistance.
Thank you.