My AVG keeps telling me that WHOOPS it looks

Hello John,
Unfortunately, from your recent post, it was not clear to us how we can help you.
Could you please specify your request and provide us with more details?
Thank you.

My AVG keeps telling me this. What can I do to correct the problem

Hello John,
Unfortunately, from your recent post, it was not clear to us how we can help you.
Could you please specify your request and provide us with more details?
Thank you.