Hello, sorry for the late reply, Please i can't find the email instructions on how to collect the logs. Please i will be glad if you can resend.
Thank you!
Hello Osaze,
We will check and help you further. Do you mean you can't turn on your AVG Secure VPN? Have you tried any trouble shooting steps like uninstall and reinstall?
Could you share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of that error message you received to have better understanding?
I get connection error! Sorry it's not possible to establish a connection.
Please i need help! it's been two weeks now.
Osaze, we have sent the email again.
If it wasn't found in inbox do check in spam and junk folders.
Thanks.
Thank you for providing us the screenshot, we appreciate your efforts on trying to resolve this issue.
We have to escalate the issue to our senior team to help you in getting this issue fixed, I have sent you an email instructions to collect few AVG logs to analyse this issue. Please follow the email instructions and send us those logs to escalate the case.
If the email is not found in your inbox, check your spam/junk folders as well.
Hello Osaze,
We will check and help you further. Do you mean you can't turn on your AVG Secure VPN? Have you tried any trouble shooting steps like uninstall and reinstall?
Could you share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of that error message you received to have better understanding?
Hello, sorry for the late reply, Please i can't find the email instructions on how to collect the logs. Please i will be glad if you can resend.
Thank you!
Yes i can't turn on my vpn to connect to any of the locations i want.
I have installed and reinstalled several times, but still same issue.