My AVG not updating

AVG Protection
3

Hello Chris,
We are here to help you. You may have issues with the DNS servers from your internet service provider. I request you to change the DNS server to the default Google DNS.
Please follow the below instruction to do it:
-Click Search, search for Control Panel, and then click Control Panel.
-Click Network and Internet > Network and Sharing Center.
-Click Change adapter settings.
-Right-click the connection you use, and select Properties.
-Double-click the Internet Protocol (TCP/IP) item on the Networking tab.
-Select the radio button "Use the following DNS Server addresses".
-Enter the value 8.8.8.8 and 8.8.4.4.
-Click OK to confirm the changes, and then close the window.
Please reboot your computer once and check the status.
Cheers,
Alok.

1

My dashboard shows I need to update definitions when I click update I get the process is already running but it doesn't update

2

Hello Chris,
We are here to help you. You may have issues with the DNS servers from your internet service provider. I request you to change the DNS server to the default Google DNS.
Please follow the below instruction to do it:
-Click Search, search for Control Panel, and then click Control Panel.
-Click Network and Internet > Network and Sharing Center.
-Click Change adapter settings.
-Right-click the connection you use, and select Properties.
-Double-click the Internet Protocol (TCP/IP) item on the Networking tab.
-Select the radio button "Use the following DNS Server addresses".
-Enter the value 8.8.8.8 and 8.8.4.4.
-Click OK to confirm the changes, and then close the window.
Please reboot your computer once and check the status.
Cheers,
Alok.