My avg on desktop shows unknown instead of protection under all 4 options, like computer,email,id pr

AVG Protection
3

Hi Mary,
For help on this issue please try reinstall AVG according to this article.
Thanks

1

My avg 2015 desktop when pulled up, under all 4 options says unknown instead of
protected, but my account in the internet shows all should be updated

2

Hi Mary,
For help on this issue please try reinstall AVG according to this article.
Thanks