Hello Elisabeth. Thank you for contacting us. I have checked your account details with us and learned that you have purchased AVG Internet security on 14th May and AVG PC Tuneup on 16th May. They are two different products and you are not billed twice for the same product. I would like you to kindly have a look at this article http://avgclick.me/UpgradeToLatest to upgrade your AVG to latest version.
My automatic renewal was 2 wks ago and when I hoover over the icon it says AVG Internet Security 2013 not 2014. Does that mean i did not install correctly?
Also I was billed twice. Once for $59.99 on May 14th and then for $41.17 on May 16th. I only received an email quoting the $41.17. Can I get a refund for the $59.99?
Hello Elisabeth. Thank you for contacting us. I have checked your account details with us and learned that you have purchased AVG Internet security on 14th May and AVG PC Tuneup on 16th May. They are two different products and you are not billed twice for the same product. I would like you to kindly have a look at this article http://avgclick.me/UpgradeToLatest to upgrade your AVG to latest version.