Hello Marcus,
Sorry for the inconvenience caused.
Did you get this error when installing our AVG free antivirus?
Did you get any error code with the numbers along with this message?
If yes please provide the exact error code so that we can assist you better.
hey everytime i try to install avg its gets to 75% then says this message " sorry but we're run into a problem with your installation please restart your computer or try again" i did both and it still wont install any suggestions?
Sorry, could you be more specific on your last reply?
Marcus, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Sorry to know that you couldn't install even after using the AVG remover tool.
Do you get the same error code this time?
May I know the name of Operating system installed on your PC?
Marcus,
Thank you for trying out our suggestions and we appreciate your efforts so far. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click on this link http://www.avg.com/filedir/util/AVG_SysInfo.exeto download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with extra information.
Fill in your email address, and then click Send output. Also please share the output file name after you ran the tool.
We will analyze the received files and provide you with further information. Thank you.
hey this popped up when trying to download from the link you provided
An error occurred while processing your request.
Reference #132.1ea0adc6.1467595243.3f77986
Marcus,
Did you receive the error message when trying to download the file or run the tool? If it is while downloading, please try to use a different web browser to download. If it is while running tool, please share a screenshot ( http://avgclick.me/getscreenshot ) of the error message you are receiving to assist you further. Thank you.
Yes i did and error code is 0xe001f921