My AVG subscription disappeared from my accout

Hello Nicole,

I understand that you are unable to see AVG subscription in your AVG MyAccount. I see from your record that you have an active subscription of AVG Internet Security valid till 11/12/2018. Please send me the screenshot http://avgclick.me/getscreenshot of your AVG MyAccount "subscription page", we will check the same and assist you further.

In September / October 2017 my credit card was charged $84.99 for a years subscription of Renewal AVG Internet Security 2 computers (1 year).  Today when I logged into my computer I got a notice that my internet security has expired.  So I when to the website going to install it again and under my products there are no products.  I can't call tech support because I am no longer a paying customer. I am wondering what is going on and what happened to the years subscription that I paid for???
Nicole

Nicole, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Hello Nicole,

I understand that you are unable to see AVG subscription in your AVG MyAccount. I see from your record that you have an active subscription of AVG Internet Security valid till 11/12/2018. Please send me the screenshot http://avgclick.me/getscreenshot of your AVG MyAccount "subscription page", we will check the same and assist you further.