My AVG will not open, update

General discussion
8

Still the same. I have downlloadede it now about 50 times, it will not open scan, update nothing allthough the AVG Icon is on my screen??? I havent used the antivirus for over a week now??? Please help

1

My AVG will not open not let me update it? It has been like that for nearly a week!!

5

Hi Alessia,

We will help you to sort it out.

Let us know the AVG program you use.

Please run AVG repair from your control and check if that fixes the issue.

Keep us informed about the status.

4

Alessia,
I really appreciate your effort in trying to resolve this issue. I have sent you an email, please help us with the requested information, we will do our best to assist you.
Regards,
Alok.

2

Alessia, please try to keep the whole conversation in one thread to speed up resolution.

We've sent an email to you requesting the logs to analyze the issue. Please check your inbox and spam box as well for that email and provide the required information.

3

I cannot find that either, can I re download that?

6

Still the same. I have downlloadede it now about 50 times, it will not open scan, update nothing allthough the AVG Icon is on my screen??? I havent used the antivirus for over a week now??? Please help

7

Hi Alessia,

We will help you to sort it out.

Let us know the AVG program you use.

Please run AVG repair from your control and check if that fixes the issue.

Keep us informed about the status.