My avg won't expire until 2016 but you keep telling me my license number in NOT valid...what's up

AVG Subscription
3

Hello Jere. I apologize for the inconvenience caused. We have checked our records and found that your account is still active till 23.5.16 after checking in our database. However, we have sent the license number to your registered email address. Please have a look on this article http://bit.ly/1FO5VMI to activate your product. Please feel free to contact us for any further assistance.

1

I don't have text on my phone (901-827-0723) my email is jeremurphy@att.net and I'm 70 years old so not great on computers.  I would appreciate someone able to help me use this product I bought and registered with you on May 22, 2015.

Sincerely,
Mrs. Murphy

2

Hello Jere. I apologize for the inconvenience caused. We have checked our records and found that your account is still active till 23.5.16 after checking in our database. However, we have sent the license number to your registered email address. Please have a look on this article http://bit.ly/1FO5VMI to activate your product. Please feel free to contact us for any further assistance.