My BT email does not allow me access

AVG VPN
3

Hi Judith,

We're glad to look into this & help you.
Initially, please clarify how you access your BT mailbox. Is it through browser or email client?
Before proceeding to help you with the requested info, share us the screenshot of the message that prompts to disconnect AVG Secure VPN for better clarity.

1

BT email says I have to turn off my VPN to have access to BT email.  How do I turn off AVG VPN?  AIso is there a setting to allow access to BT email.  (FYI, I am not very au fait with computer jargon.)

2

Hi Judith,

We're glad to look into this & help you.
Initially, please clarify how you access your BT mailbox. Is it through browser or email client?
Before proceeding to help you with the requested info, share us the screenshot of the message that prompts to disconnect AVG Secure VPN for better clarity.