My code shows was USED. I only used ONCE, it is for 3 PCs/1yr

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The code shows WAS USED !. I used the code once on Feb 25/2019,… it's for 3 PCs / 1 year.

Hello H Sanchez,
We will certainly look into this for you.
We couldn't locate any paid subscriptions of AVG under the e-mail address you used to contact us here. We request you to share the information in an e-mail which we sent. This will help us to locate your license details and assist further.
If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.