My Credit Card statement shows AVG taken payment-AVG have no record of the payment

AVG Subscription
5

Thanks For letting us know.
kindly login to your Avg account

1

I have today received my credit card statement which shows a payment to AVG on the 27th Feb - my current subscription does not expire until 31st May - Rang AVG but their system was not showing they had taken a payment - I was assured they would check this and send me an email within 10 minutes but I have heard nothing from AVG.   The telephone number for AVG on my credit card statement was unobtainable also.  I am very concerned.  The payment seems to be for a 1 year subscription of 39.99 but I always have a 2 year subscription - anyone else had this issue and how can I get it sorted.

3

All i want to know is if it is AVG who have taken the payment or is a fraud transaction - but AVG do not seem able to give me an answer

2

Hello Dawn,
We understand how something like this can really try your patience.
Upon carefully reviewing your account, I see that you have purchased AVG Internet Security (1 computer) on 2014.5.31 and it expires on 2016.5.31 in the amount of 35.99. And there has been no further charges made in your account. If you still have any inquiry about the payment issue, we request you to contact our AVG Bililng team. Please click on the following link https://support.avg.com/support_sales?l=en_US and choose "Chat us online" at the end of the page. One of our representative from AVG Billing team will assist you better.
Please feel free to contact us for any further assistance. Thank you.

4

Thanks For letting us know.
kindly login to your Avg account