My firewall is no longer protected

Hello Andy,
We realize it is disappointing when AVG firewall component is inactive.
Please refer this link http://support.avg.com/SupportArticleView?urlname=Firewall-is-inactive-not-working-or-in-error-state  and follow the instructions to fix this issue.
Please revert us if the issue persists.
Thank you.

i want to know why my firewall is no longer protected why i have paid the full package for two years.
i have asked this question before and had suggestions and things to try, none of which worked! 
this time i would like some actual help from AVG and not the "community".

Hello Andy,
We realize it is disappointing when AVG firewall component is inactive.
Please refer this link http://support.avg.com/SupportArticleView?urlname=Firewall-is-inactive-not-working-or-in-error-state  and follow the instructions to fix this issue.
Please revert us if the issue persists.
Thank you.