My folders are locked but AVG says i do not have a virus

Viruses & Threats
6

Hello Les,
I'm sorry to hear about this. Please let us know the file and also share a screenshot of the locked files and AVG user interface to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.

7

Error Message
When I try to open folders I get this message.

1

My folders are locked although I can access the contents by using the appropriate sofeware
AVG does not detect a virus, How do I solve this?

5

Error Message
When I try to open folders I get this message.

2

Hello Les,
I'm sorry to hear about this. Please let us know the file and also share a screenshot of the locked files and AVG user interface to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot).
Best regards,
Alok.

3

Les, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

4

I tried this but it did not help, same error message.