I've the same problem as the rest after Sep update. Win 10 system tray show 'You are unpretected' While open the application show 'You have basic protection' in red. I believe I'm still protected as I still receive AVG warning popup when I encountered a threat.
AVG AntiVirus Free
Software version: 20.7.3140 (build 20.7.5568.590)
Since there are so many people having this problem after the update (many users may not notice this problem yet), instead of asking everyone to reinstall, AVG should provide a fixed update to solve this problem.
Hi Hristo,
We apologize for the inconvenience caused.
Could you confirm the version of the AVG installed in your PC?
AVG >> Menu >> Settings >> General >> Update
I have the same problem. Repair did not change the situation.
No way! Tried the "repair" and was useless. Still getting this error "you are unproteced"!
I'm still getting the unprotected message in the program. Reluctant to reinstall since it is actually working. I hope your next update will fix this problem.
hello i have this same issue i will reinstall the apliation but to do that do i need to uninstalled the version i have?
We have replied to your original post : https://support.avg.com/answers?id=9060N000000gfUf
Kindly keep the conversation in a single threat for faster assistance.
Thanks in advance.
We'd request you to uninstall currently installed AVG program and install it again.
Sometimes, this might happen if few services are unable to initiate.
In this regard, we'd suggest you to repair AVG program once to check if it helps.
Hi Hristo,
We're glad to help you with the info. Before proceeding with it, would you be so kind to clarify whether the issue has re-occurred?
Hi Janice,
We understand your concern.
Please accept our apologies for the inconvenience caused.
This is an user interface issue. However, the program will run at the background.
Are you still getting the unprotected message in the program?
Have you reinstalled the program?
Keep us posted.
No way! Tried the "repair" and was useless. Still getting this error "you are unproteced"!
hello i have this same issue i will reinstall the apliation but to do that do i need to uninstalled the version i have?
Hello John,
In this case, please reinstall your AVG Antivirus Free and check if the issue persists.
Thanks in advance. Keep us updated.
In my system try it's showing that I am "UNPROTECTED" in RED
AVG AntiVirus Free
Software version: 20.7.3140 (build 20.7.5568.590)
Virus definition version: 200902-0
Hi Hristo,
Since, repairing AVG failed to help, we'd suggest you to reinstall AVG once to check.