My identity protection has been disabled. I clicked on the problem but AVG say they cannot fix it

AVG Protection
3

Norma, Have a look @ this AVG article (http://avgclick.me/RepairAVG).
AVG Guru

1

When I switched on the computer today the Identity protection from AVG had been disabled. When I clicked on support they said they could not fix it. Any ideas?

2

Norma, Have a look @ this AVG article (http://avgclick.me/RepairAVG).
AVG Guru