My installation disc is not working, I purchased AVG Protection and it keeps asking me to enter my code which I have done numerous times

I purchased avg protection and it isn't working.  It won't download

Hi Jean,
Please provide us with more information (detailed description, screenshot) so we can better understand what issue you are dealing with.
Thanks

Jean, From where have you purchased your installation disc?.
AVG Guru

Jean, From where have you purchased your installation disc?.
AVG Guru