Hello Alessandro.
We'll certainly look into this.
You may experience a slower internet connection when using AVG Secure VPN. This is because a VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.
- On what computer/device operating system are you experiencing this disruption?
- Is your connection to the internet wireless or wired, and is there any difference in reduced bandwidth between one or the other?
- Is this a recent disruption you are experiencing, or has this been ongoing for some time?
- Are you experiencing the same disruption on another household computer/device that is connected to AVG Secure VPN?
- Are you able to connect to a different Internet Service Provider (ISP), and does the disruption continue?
As a further troubleshoot, on the device/computer you are experiencing a disruption, to temporarily disable your Firewall.