My licence number wont activate,after purchase

AVG Protection
3

Hello Graeme,
We apologize for the inconvenience caused. Please refer this article (http://avgread.me/1FNQnGg) to activate AVG PC TuneUp with a new license number.
Please feel free to get back to us for any issues with AVG.
Thank you.

1

After buying tune up,when i type 1st letter of my licence number to activate,it wont be accepted.What is the problem?   Regards  Graeme.

2

Other Graeme ODonnell posting (https://support.avg.com/answers?id=906b00000008pCfAAI).
AVG Guru