Hi Benjamin,
We will help you to get this issue resolved.
I recommend you to uninstall and reinstall the AVG Cleaner app on your phone. To do so, please follow the below instructions:
1. Device Menu -> Settings -> Apps/Application Management -> AVG Cleaner -> Uninstall.
2. Reboot the device.
Important - Google play store login should be done with your purchase email address (purchase email) as a primary account, to get synced with PRO license.
3. Open Google Play Store app.
4. Tap the menu icon in the top-left corner of the screen.
5. Search for AVG Cleaner in play store.
6. Locate and install the free version of alarm app.
If the above steps did not work, please click on "Upgrade" prompt and click on three dots at the top right of the page. You will have "Restore Purchase" option. Please click on it and check if the app is getting converted as Pro version.
Hi Benjamin,
We will help you to get this issue resolved.
I recommend you to uninstall and reinstall the AVG Cleaner app on your phone. To do so, please follow the below instructions:
1. Device Menu -> Settings -> Apps/Application Management -> AVG Cleaner -> Uninstall.
2. Reboot the device.
Important - Google play store login should be done with your purchase email address (purchase email) as a primary account, to get synced with PRO license.
3. Open Google Play Store app.
4. Tap the menu icon in the top-left corner of the screen.
5. Search for AVG Cleaner in play store.
6. Locate and install the free version of alarm app.
If the above steps did not work, please click on "Upgrade" prompt and click on three dots at the top right of the page. You will have "Restore Purchase" option. Please click on it and check if the app is getting converted as Pro version.
My Avg cleaner it's not detecting my purshace license. Purchase id GPA.3381-2766-6963-76560…0
Benjamin, when you try to activate the subscription are you getting any error message?
If so, please share us the screenshot of it to check and assist you further.