Now appears to be working, thank you, but can you check to see that all the components are activated and confirm please?
Thank you for writing back to us, Vincent.
Upon purchase, the AVG programs need to be manually activated using their respective activation code/key.
Were the individual components/shields of your AVG Internet Security enabled earlier?
Since when did this issue started happening?
Did you you update your Mac OS recently (Big Sur Update)?
If so, please mention the current operating system of your Mac.
Awaiting your response.
Hi Vincent,
We're glad to look into this & help you through this channel.
In future, if you require assistance, you can reach us either here or by visiting this link.
Please share us the screenshot of the message that you receive for better clarity.
Does anyone know how to fix this. I can't find how to contact technical support on the AVG website. Can't see how to report my problem.
Hi Vincent,
We're glad to look into this & help you through this channel.
In future, if you require assistance, you can reach us either here or by visiting this link.
Please share us the screenshot of the message that you receive for better clarity.
Now appears to be working, thank you, but can you check to see that all the components are activated and confirm please?
how do you upload the screenshot???
yes, I've tried that and in box 3, I dont see the AVG item
We apologize for the inconvenience, Vincent.
By "Components", we were referring to the shields (Computer, Web & Email, Hacker Attacks & Payments) of your AVG Internet Security.
Thank you for letting us know that your Mac OS was upgraded to 'Big Sur' recently.
Kindly perform the troubleshooting steps mentioned in this article & check if the issue persists.
Thanks in advance. Keep us updated.
Hello Vincent,
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
You are welcome, Vincent.
If you see " You are protected" message at the top of AVG Internet Security program, you can confirm that all AVG components activated. If there is any component is not active, AVG will notify you.
I'm not sure what you mean by activated. I get a message daily saying the anit virus is up to date. I don't know what you mean about the turning on the components