My new AVG Ultimate software won't install

Hi John,

We are really sorry to know this.
We will check and help you with this issue.
We have sent you an email with the instructions on how to install and activate your AVG Ultimate subscription and please reply to that email for further assistance.
Thank you.

I installed a new AVG Ultimate program, following the step-by-step instructions for Enter Activation code. The Subscription status say "Not Available" and the "Activation code" shows the old (expired) code. I keep getting emails saying my subscription has expired.

Hi John,

We are really sorry to know this.
We will check and help you with this issue.
We have sent you an email with the instructions on how to install and activate your AVG Ultimate subscription and please reply to that email for further assistance.
Thank you.