My new phone, not this one, has locked me out entirely by AVG

General discussion
3

Hello Gregg,

We are sorry to know this.
We will check and help you with this issue.
We would request you to refer to this article: https://bit.ly/3K5E1Tc on how to unlock your phone.
If the issue still exist, please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.

1

My new phone, not this one, has locked me out completely by AVG. I can only assume it thinks my phone has been stolen. Please help. 
it's asking for a password which I have never set up. It won't let me even turn off my other phone. Both are very recent Samsung android phones. 

2

Hello Gregg,

We are sorry to know this.
We will check and help you with this issue.
We would request you to refer to this article: https://bit.ly/3K5E1Tc on how to unlock your phone.
If the issue still exist, please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.