My paypal account was charged for $50 without my knowledge or consent. I have the AVG Free Anti-virus and now it seems the 'tune up' was installed on my computer so it might be that - but it might not. I simply have no idea what you charged me for. I received no notification, no email, nothing, just a charge out of the blue. When I go online to try to contact AVG it asks for order #s and license #s and it's taken me 20 minutes on your site just to get here. I tried the chat but it 'hung'. Someone needs to contact me ASAP or I will report this whole thing as SPAM.
Hello Julie,
We acknowledge your refund request.
You have been charged CAD49.99 for the renewal of AVG TuneUp - Unlimited Devices subscription whose first purchase had auto renewal enabled.
An email notification was also sent prior to let you know about this process and the charge that is gong to be taken.
We have raised the refund ticket on your behalf and forwarded it to concern team.
It will take time for the team to initiate the request as there is a planned maintenance with our application.
Keep checking your email to know about the status. Your patience is much appreciated.