Hello Merri,
We regret for the inconvenience caused. We can understand that you are experiencing the issue with your android device and we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link https://support.avg.com/support_contact_form?l=en_US and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.
I bought AVG ultimate and my phone has been "updated to free" I should have at least a year and a half of ultimate left. Why do I have to use email for my phone but i can use the phone for my computer?
Hello Merri,
We regret for the inconvenience caused. We can understand that you are experiencing the issue with your android device and we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link https://support.avg.com/support_contact_form?l=en_US and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.