My problem on my avg is ongoing tried everything

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1

i cant re-install, repair or do anything, it continuously says error AVGMSI error 1921, AVGFWS could not be stopped verify that you have sufficient privileges, to stop system services error code This image is not available because: You don’t have the privileges to see it, or it has been removed from the system
0xC0070781. this is also the error screen i get wen i try to scan or update my avg. i tried, avg reset access, avg remover, support everything im now lost

12

User hans leering has their own topic here (https://support.avg.com/answers?id=906b0000000D3vuAAC) & jeff spicer has also posted there.
AVG Guru

17

Ok you freaking AVG gurus! What the F is going on?? I have the same problem as everyone else above has mentioned!! Cannot RUN any of your TOOLS to  either repair-uninstall-install this software. Obviously there is a MAJOR  issue with this antivirus program. I am just about to RESET my brand new pc to factory shipped state! FIX  this GD piece of s**t software and give us some satisfactory results, instead of bullshit "try this-try that" fixes!!!

13

Hi Leonardus,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks

18

I have the same problem, I think I sent the correct stuff to you as I have no idea ?? If not, I'm sure the blokes above have sent the correct gear…

16

MY system REFUSES to allow instll of AVG either the 2014 AV I paid for or a newer version of 2015 Internet Security; fully paid and licensed; getting 0xC0070643 error. FOUND it is also related to .NET install and it refuses that as well. Have the install logs but AVG on line does NOT allow connection via email; it is greyed out. Had AVG runing since 2010 or so w/o a hitch. HOW do I get this reinstalled??? Ran the AVG removal tools; rebooted; tried a reinstall; no joy…/hut off Malware protection and Windows Firewall. STRANGE;  I have a secondary install of WIn 10; allows installation there ??? HOW do I fix this?

15

I have the same problem and use that tool (this tool) and send the problem with my Email i hope you have a answer

14

Hi Maeve, 
In order to analyze it please provide us with already requested output.
If you prefer refund I can issue it for you.
Thanks

4

MY system REFUSES to allow instll of AVG either the 2014 AV I paid for or a newer version of 2015 Internet Security; fully paid and licensed; getting 0xC0070643 error. FOUND it is also related to .NET install and it refuses that as well. Have the install logs but AVG on line does NOT allow connection via email; it is greyed out. Had AVG runing since 2010 or so w/o a hitch. HOW do I get this reinstalled??? Ran the AVG removal tools; rebooted; tried a reinstall; no joy…/hut off Malware protection and Windows Firewall. STRANGE;  I have a secondary install of WIn 10; allows installation there ??? HOW do I fix this?

10

I have the same problem and use that tool (this tool) and send the problem with my Email i hope you have a answer

2

Ok you freaking AVG gurus! What the F is going on?? I have the same problem as everyone else above has mentioned!! Cannot RUN any of your TOOLS to  either repair-uninstall-install this software. Obviously there is a MAJOR  issue with this antivirus program. I am just about to RESET my brand new pc to factory shipped state! FIX  this GD piece of s**t software and give us some satisfactory results, instead of bullshit "try this-try that" fixes!!!

7

Hi Maeve, 
In order to analyze it please provide us with already requested output.
If you prefer refund I can issue it for you.
Thanks

6

User hans leering has their own topic here (https://support.avg.com/answers?id=906b0000000D3vuAAC) & jeff spicer has also posted there.
AVG Guru

8

Hi Leonardus,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks

9

Hi all,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks

11

Leonardus, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond.
AVG Guru

3

I have the same problem, I think I sent the correct stuff to you as I have no idea ?? If not, I'm sure the blokes above have sent the correct gear…

5

I am having the exact same problem! I keep on getting "Service 'AVG Firewall' (avgfws) could not be stopped. Verify that you have sufficient priveleges to stop system services" Error code 0xC0070643. Additional error: MSI Engine failed to install the product @AVGMSI error 1921 "Service 'AVG Firewall' (avgfws) could not be stopped. Verify that you have sufficient priveleges to stop system services" (0xC0070781) - This is the same mesage that occurred when AVG staff tried to express install AVG 2015 for me… thay couldn't figure out what was going wrong & refunded me the fee for express installation - AVG Customer Care - Request #01638883 [ ref:_00Db0Jy90._500b0E76YG:ref ]

 However, that doesn't explain why the product is faulty (there's nothing wrong with my windows installer,as it installs updates regularly without any problem!) nor does it get me a refund!

Am a VERY, very unhappy customer