My protection is all offline how do I get it back up? I am paid up

Hi Greg,
We apologize for the inconvenience caused due to this issue. Lets work together to fix the issue. To assist with the issue better please kindly provide the screenshot using below link.
http://avgclick.me/getscreenshot
Thank you.

It says no protection is working how do I get it back up I am paid up and it never expired.

Greg, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru