My scheduled scan does not start at the set time

AVG Protection
6

Hello Les,

We're sorry for any inconvenience caused. We'll look into this & help you.
Initially, could you let us know whether your computer will be 'switched on' at the time of the sceduled scan or will it be 'shutdown'?
Awaiting your response.

1

I have a couple scans scheduled for 2AM and 3AM.  Recently, they do not start until I use my computer in the morning. This is a real problem.

7

I did all of these things but the problem continues.

3

Thank you for writing back to us, Les.

Let us perform some troubleshooting steps & check if the issue persists:

1. Ensure that your AVG Internet Security has been updated to the latest version (21.1.3164).
2. Repair your AVG Internet Security as mentioned in this article & check if the issue persists.
3. If the issue still persists after the repair, delete your existing/saved scehduled scans & create two new ones. Once you've created two new scehduled scans, please check for the issue.

Thanks in advance. Keep us updated.

5

We're sorry to know that, Les. Please clarify whether there are any other antivirus installed on your computer.

4

We're sorry for any inconvenience caused, Les.

To further look into this & help you, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.

2

I never shut down my computer. I do not even have a screensaver.  I just turn the monitor off when I am not doing something with the computer.