My sister have bought avg internet security with evpert support and don't know how to connect

Paul, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b0000000D3bVAAS).
AVG Guru

My sister have bought avg internet security with expert support and don't know how to connect connect an expert.
Can somebody tell her in english, french or german how she can contact the expert?
Her e-mail is: eodido@gmx.de  .

Paul, Please refrain from carrying out multiple postings on the same subject! You won't obtain an answer to your query any faster! Other posting (https://support.avg.com/answers?id=906b0000000D3bVAAS).
AVG Guru