I am a system analyst and AVG is detecting in one of the software developed by our company a trojan horse. This only happens when sofwtare is compiled to the 64Bits platform. When compiled for 32Bits nothing is detected. We do not have in the software any reason for this to occur.
I am using Microsoft Visual Studio 2010 and AVG 16.151.8013
Please, last week I reported this problem with my software and it still happens even after I successfully submitted it to the whitelist. I'm having problems with my clients.
I just resubmitted the file now.
I expect a solution as soon as possible.
Please, look at this test.
Only AVG protection detects my software as trojan. I really need to resolve my problem and honestly i am thinking to look another protection for my company and my custumers.
I sent the request to include the software in the white list. The interessant is that I have the same project compiled in different configurations (Debug and Release) in Microsoft Visual Studio 2010, but only the build in Release is detected as a trojan.
I have others almost identical software in my solution that is not detected. Should I worry about them? Should I send them?
Thanks in advance.
Gustavo, it is indeed disappointing when you have to contact us multiple times about the same issue. I would request you to upload the detected file on https://virustotal.com/ and provide us with the web page address of the results page to assist you further.
Hello Gustavo,
I can see that you have successfully submitted False detection report. Our senior team will contact you via email soon, you can reply to that email for any further assistance regarding your other applications/Software.
Best regards,
Alok.
Please,
Does anyone have an opinion about my problem?
I am sorry to hear that the issue persists.
Click use this link https://support.avg.com/SupportArticleView?l=en&urlName=What-is-AVG-Whitelisting-service&supportType=home to whitelist your application by AVG.
I am sorry to hear that the issue persists.
Click use this link https://support.avg.com/SupportArticleView?l=en&urlName=What-is-AVG-Whitelisting-service&supportType=home to whitelist your application by AVG.
Please, last week I reported this problem with my software and it still happens even after I successfully submitted it to the whitelist. I'm having problems with my clients.
I just resubmitted the file now.
I expect a solution as soon as possible.
I sent the request to include the software in the white list. The interessant is that I have the same project compiled in different configurations (Debug and Release) in Microsoft Visual Studio 2010, but only the build in Release is detected as a trojan.
I have others almost identical software in my solution that is not detected. Should I worry about them? Should I send them?
Thanks in advance.
Good afternnon,
I want to know if exists some assinature, certificate or other kind of code that i con put into my code/project to avoid false positives?
Please, look at this test.
Only AVG protection detects my software as trojan. I really need to resolve my problem and honestly i am thinking to look another protection for my company and my custumers.
Please,
Does anyone have an opinion about my problem?
I sent the request to include the software in the white list. The interessant is that I have the same project compiled in different configurations (Debug and Release) in Microsoft Visual Studio 2010, but only the build in Release is detected as a trojan.
I have others almost identical software in my solution that are not detected. Should I worry about them? Should I send them?
Thanks in advance.
Thank you for the confirmation.
I am checking the status of your whitelist request with the concern team.
Keep checking this post to know about the status.
Your patience is much appreciated.
I understand your concern, Gustavo.
Not to worry, they will check and get back to you as soon as possible.
Hello Gustavo,
I can see that you have successfully submitted False detection report. Our senior team will contact you via email soon, you can reply to that email for any further assistance regarding your other applications/Software.
Best regards,
Alok.
I hope a solution as soon as possible, because i have already distribuited the softwares to my clients and some of then are worried about this because they need to disable the AVG protection to use the software.
I see that your case is already escalated to the concerned team for evaluation.
They will soon contact you via email with the necessary information.
We do not have any exact time frame for their contact. However, this will done as early as possible.
Your patience is much appreciated