My son believes I have been scammed by the fake AVG, even though I told him I rang the AVG helpline

Viruses & Threats
3

Margaret,
We apologize. Yes, we will offer remote service to resolve the technical issues related to AVG. Upon checking your records, we see that you have contacted our remote technician today and your case number for further reference with that issue is : 04133238. Please feel free to get back to us for any issues with AVG. Thank you!

1

Does AVG take over a computer remotely to remove malware

2

Margaret,
We apologize. Yes, we will offer remote service to resolve the technical issues related to AVG. Upon checking your records, we see that you have contacted our remote technician today and your case number for further reference with that issue is : 04133238. Please feel free to get back to us for any issues with AVG. Thank you!