My subscription does not appear

AVG Protection
3

Hi Ines,

We're glad to look into this & help you.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.

1

I subscribed to AVG in the app for the computer, but now on the web page the subscription does not appear. Says there is no subscription available, the account is the same. 
how can i solve this?

i have AVG for almost a year. 
subscription nº (WK removed)

2

Hi Ines,

We're glad to look into this & help you.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.