My Subscription not shown in My Account

Other products
11

Thanks, Zbynek. That sounds nice. So when someone buys an AVG product on Google Play - this doesn't count as a subscription? I'm purdy sure there's some more or less reasonable explanation to such a complex issue, however I'm not sure I want to know it. I'm just guessing here that when I uninstall all the AVG stuff from my devices tonight, technically it won't be even unsubscribing :slight_smile: smh

8

Yes, it was and yes, I have.
I bought it from my Android device.

10

Hi Oleq,
Unfortunately mobile product is purchased in Google play that it is not visible in AVG MyAccount.
Thanks

9

Hi Oleg,

Was the purchase made through the Google Play store? Have you used the same e-mail as when registering here?

Thanks

1

1 month ago I purchased "AVG Cleaner_Annual Subscription (AVG Cleaner & Battery booster)", 1 yr subscription. However, My Account says I do not have any subscriptions. How come? What can be the problem?

2

Hi Oleq,
Unfortunately mobile product is purchased in Google play that it is not visible in AVG MyAccount.
Thanks

4

Hi Oleg,

Was the purchase made through the Google Play store? Have you used the same e-mail as when registering here?

Thanks

6

OK Oleg, No probs… In the end of the day the choice whether or not to leave feedback is entirely yours.
AVG Guru

5

Oleg, I just sensed from your previous posting that you weren't an AVG happy camper & the feedback form can also be used for notifying general issues to AVG management.
AVG Guru

7

Yes, it was and yes, I have.
I bought it from my Android device.

3

Hello Alan the AVG Guru, thanks for your response but why would you link me to a product feedback? I did have a look but wasn't sure what was it you intended for me to see there. I am just an unworthy user and the light of wisdom doesn't shine on me too often. Guide me oh great one.