My subscription was automatically renewed without my permission. I don’t have automatic renewal enabled. In addition, I have been assigned a more expensive version. How could this happen and how will AVG support me in this?
K.R.
Hi @Jan_Stehouwer,
Please connect with the support team via the AVG Help Centre.
https://support.avg.com/
That sounds frustrating, especially if you had auto-renewal disabled and were unexpectedly moved to a more expensive plan. I’d recommend checking the original purchase confirmation and your AVG account’s subscription settings first, then contacting AVG Support with the renewal date, amount charged, and plan details. They should be able to explain what triggered the renewal, verify whether the plan was changed, and advise on a refund or correction if the charge was unauthorized.