"my subscriptions" is empty

Hello Kimberly,
I have sent you an email with your product information, please reply to that email if you need any further information/assistance.
Best regards,
Alok.

Hello, 
can someone please tell me how to recover my AVG. I had to reinstall AVG on my laptop because I had to reset my laptop but when I sign in and go to "my subscriptions" it's empty. My order history show my recent purchases in June 2017. HELP!

Hello Kimberly,
I have sent you an email with your product information, please reply to that email if you need any further information/assistance.
Best regards,
Alok.