Hello Ian,
Thank you for writing back to us.
Below is our agent's reply to your previous post.
We are sorry to know that your bank accounts have been hacked.
We will definitely help you to check and clarify the issue.
Before we proceed, can you please let us know the list of AVG programs installed on your computer and if they are activated?
Please confirm how did you found that the account has been hacked.
Please answer all the questions and share the screenshot of the email to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Awaiting your response.
Wrote to this site on Tuesday, Subhashri (customer support) replied.
trying to answer his questions, I keep on getting response, ,this is a automatic reply- please do not reply to this mail. What am I doing wrong??
Hello Ian,
Thank you for writing back to us.
Below is our agent's reply to your previous post.
We are sorry to know that your bank accounts have been hacked.
We will definitely help you to check and clarify the issue.
Before we proceed, can you please let us know the list of AVG programs installed on your computer and if they are activated?
Please confirm how did you found that the account has been hacked.
Please answer all the questions and share the screenshot of the email to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Awaiting your response.