Hi Javier,
We understand your concern.
Please accept our apologies for the inconvenience caused.
Israel location is having some issues for the past few days due the ISP's DDoS mitigation technique.
We are trying to find a solution with the current provider, as well as an alternative to it.
Your patience is appreciated.
Hello again,
you are giving me the same answer that they gave me 2 weeks ago when the israel server was down. They have asked me for patience to fix it, install, uninstall and what they have really done in masking it by connecting it to the server in Germany or the Czech Republic. I find it very dishonest for a client who has been paying for 2 years or more.
Let me really know if they are going to solve it or not, because as I said 2 weeks ago I need the israel server to work as if it were there.
Javier
My VPN says it is connected to the Israel server, but when I do a search I see that it is really connected to Germany or the Czech Republic, I need it to really be connected to Israel.
what can be done?
We understand your concern, Javier. Pleaes accept our apologies for the inconvenience caused.
The concerned team is still working on it to fix it shortly. We'd request you to allow some more time. Thank you for your understanding in advance!
Hello again,
you are giving me the same answer that they gave me 2 weeks ago when the israel server was down. They have asked me for patience to fix it, install, uninstall and what they have really done in masking it by connecting it to the server in Germany or the Czech Republic. I find it very dishonest for a client who has been paying for 2 years or more.
Let me really know if they are going to solve it or not, because as I said 2 weeks ago I need the israel server to work as if it were there.
Javier
We understand your concern.
Please accept our apologies for the inconvenience caused.
Israel location is having some issues for the past few days due the ISP's DDoS mitigation technique.
We are trying to find a solution with the current provider, as well as an alternative to it.
Your patience is appreciated.