Hello Toby,
Thank you for reaching our AVG Support Community.
I understand your inconvenience.
We will certainly look into this and help you.
Before proceeding to troubleshooting, please let us know whether you've installed any other antivirus program in your PC.
Are you using AVG Secure VPN or AVG AntiTrack in your PC?
Please open the concern website in your alternative browser and check whether it works in different browser.
Also I request you to update your AVG AntiVirus FREE and Virus definition to the latest version.
I recommend you to submit the false positive request using the below link. Our developers will check and get back to you soon.
https://www.avg.com/en-us/false-positive-file-form
Please confirm whether you have added the website in the AVG AntiVirus FREE as mentioned in this article.
Thank you.
Hi
I had 6 pop ups from AVG when I visited my site. I have spoken to the hosting company and they have said there are no issues with the site and it could be a false positive being detected by AVG.
I called AVG and they told me to add to the exceptions list which I have done now when I open any browser and try and access the site it wont display it. "This site can’t be reached"
It works on my daughters computer and my phone.
I have to access this site every day to do my work.
The site is amberpumpkin.com
How can I access it from this computer or do I have have to delete AVG?
Thank you for any help!
Toby
Hi
Thank you for your reply, I am using AVG and Tune Up - it happens in all browsers on the PC
It is upto date 21.4.3179 (build 21.4.6266.561)
Everything was working fine until I checked today.
Thanks
Toby
Thank you for your reply, I am using AVG and Tune Up - it happens in all browsers on the PC
It is upto date 21.4.3179 (build 21.4.6266.561)
Everything was working fine until I checked today.
Thanks
Toby
Hello Toby,
Thank you for reaching our AVG Support Community.
I understand your inconvenience.
We will certainly look into this and help you.
Before proceeding to troubleshooting, please let us know whether you've installed any other antivirus program in your PC.
Are you using AVG Secure VPN or AVG AntiTrack in your PC?
Please open the concern website in your alternative browser and check whether it works in different browser.
Also I request you to update your AVG AntiVirus FREE and Virus definition to the latest version.
I recommend you to submit the false positive request using the below link. Our developers will check and get back to you soon.
https://www.avg.com/en-us/false-positive-file-form
Please confirm whether you have added the website in the AVG AntiVirus FREE as mentioned in this article.
Thank you.
Thank you for reaching our AVG Support Community.
I understand your inconvenience.
We will certainly look into this and help you.
Before proceeding to troubleshooting, please let us know whether you've installed any other antivirus program in your PC.
Are you using AVG Secure VPN or AVG AntiTrack in your PC?
Please open the concern website in your alternative browser and check whether it works in different browser.
Also I request you to update your AVG AntiVirus FREE and Virus definition to the latest version.
I recommend you to submit the false positive request using the below link. Our developers will check and get back to you soon.
https://www.avg.com/en-us/false-positive-file-form
Please confirm whether you have added the website in the AVG AntiVirus FREE as mentioned in this article.
Thank you.