Thank you for creating a new post as informed, Teik.
On checking, you have submitted your request and it has been cascaded to the concern team for analysis.
One of our colleagues will contact you via email with an update.
Thank you for your patience.
Hello Serhii. Thank you for taking the time to write back.
My reply was addressed to both Alex, who created this posting, and yours alike. And my reply was intended to be general, not specific, given Alex's addressed concern; although similar to your concern, is in itself a different scenario.
Long story short, based on the information Alex provided, specifically his FTP username, he actually has an established whitelist credential to upload files to our Avast/AVG Threat Lab, to be analyzed and whitelisted. Serhij, your email address, as associated to your AVG community forum, is not associated to any established Avast/AVG Threat Lab credential. And this is likely why you are experiencing an issue trying to upload files by FTP.
Hello Serhii. Thank you for taking the time to write back.
I understand clearly the issue you have gone to great lengths to describe. And I apologize for the frustration you have expressed. What has contributed to the confusion of responses you have received, is that this community forum is specific to AVG home consumer products, and you inquiry is software development witelisting specific.
I only had available the email address that is associated to your AVG Community forum profile, to cross reference checking for issued whitelist credentials. Given your email address didn't produce a match, is why I referenced you do not have credentials. Having scoured through the dialogue, I don't see any reference of your FTP username.
If you may please confirm your FTP username. With this information, I will check the status of your credentials. I look forward to hearing from you. Thanks, Shawn
Hello Serhii. I indeed understand,very clearly, the issue you have expressed.
Simply summarized, it is not possible to connect by FTP to our server, without proper established whitelist credentials. Upon establishing your whitelist credentials, you will be able to access our server via FTP.
Regards, Shawn
Hello Alex and Serhii. Thank you for your time to communicate your concerns, and I apologize for the delayed response. My name is Shawn, and I am writing to you on behalf of the AVG senior support team. I will help you.
First and foremost, whitelist.avg.com, is not supported. For uploading files you need to use: whitelisting.avg.com.
If the issue you are experiencing persists, it may be necessary that you re-register your account. Registration details and information can be referenced at the following AVG Threat Lab - File whitelisting site: https://is.gd/JStVFD.
I trust this information is helpful. Let us know if there is anything else we may help you with. Regards, Shawn
Hi,
I have a whitelist account for many years to upload files to FTP server at whitelist.avg.com, but this FTP is not working anymore. What should I do? My username for FTP is wealthmultiply.com
Hi Serhii,
If you like, share your contact info with me here (email address removed)
Thank you.
Hello Serhii. I indeed understand,very clearly, the issue you have expressed.
Simply summarized, it is not possible to connect by FTP to our server, without proper established whitelist credentials. Upon establishing your whitelist credentials, you will be able to access our server via FTP.
Regards, Shawn
Thank you for the information, Serhii.
Instead of providing the screenshot link, please attach the image in your next post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hello Serhii. Thank you for taking the time to write back.
My reply was addressed to both Alex, who created this posting, and yours alike. And my reply was intended to be general, not specific, given Alex's addressed concern; although similar to your concern, is in itself a different scenario.
Long story short, based on the information Alex provided, specifically his FTP username, he actually has an established whitelist credential to upload files to our Avast/AVG Threat Lab, to be analyzed and whitelisted. Serhij, your email address, as associated to your AVG community forum, is not associated to any established Avast/AVG Threat Lab credential. And this is likely why you are experiencing an issue trying to upload files by FTP.
Your'e welcome!
Have a nice day.
Shawn,
Please enlarge and review the following screenshot as thoroughly as possible and learn the differences:
Regards,
7 days of slience and counting
Okay, AVG, it's a new year already - would you be so kind after all to provide us with some new information regarding this matter?? When will the problem be finally addressed??
Dear AVG representatives,
Kindly provide us with some updates regarding this matter. Was the problem confirmed by your senior team? Has anyone at least started to work fixing it?
Regards,
Hello Serhii. Thank you for taking the time to write back.
I understand clearly the issue you have gone to great lengths to describe. And I apologize for the frustration you have expressed. What has contributed to the confusion of responses you have received, is that this community forum is specific to AVG home consumer products, and you inquiry is software development witelisting specific.
I only had available the email address that is associated to your AVG Community forum profile, to cross reference checking for issued whitelist credentials. Given your email address didn't produce a match, is why I referenced you do not have credentials. Having scoured through the dialogue, I don't see any reference of your FTP username.
If you may please confirm your FTP username. With this information, I will check the status of your credentials. I look forward to hearing from you. Thanks, Shawn
Hi,
I have not heard back from anyone. Can help? Thank you.
Hi Serhii,
Anyway to connect with you?
Sarath, Bharath, Balasubramanian
Where have you all gone to?
Hi Serhii,
Like you, I'm still trying to make them understand the problem. Haha (sad).