Horst,
I apologize for the difficulties you are facing in navigating through latest version of AVG. You can add exception to AVG Internet Security as per the steps mentioned here . You can also provide feedback regarding AVG product by opening AVG Internet Security->Menu->About and click on 'Submit feedback'.
Sorry Abirami, but your link is for the old IS, I use already 17.9.3040, where everything looks different!
My wife uses 16.151.8013. There is no "My subsciptions". On options it shows among other "jetzt kaufen", "aktivieren", "MyAccount", where the last option opens the website. "aktivieren only works with a licence-number. As I told you, I don't want to upgrade, so tell me, how to aktivate this version!
As some banking-software were not working on IE but on Mozilla, I tried to find out why. At the end it was AVG-IS who blocked the security-software of the bank. But to figure out where to put what in which exception was not as easy as it was in the older Version of AVG. At the older AVG you only had one "exception" where you could except from any proofing, but now there is this point on every part. How can I know on which parts of IS I have to exclude any URL or program. Is it enough to make it on the general adjustments or do I need to do it on the special parts? Why is everything more complicated on the new version?
Horst,
The Zen interface has been discontinued since the recent update and it is not possible to activate AVG on the older version. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them from your wife's PC and they will be glad to assist you with configuring the latest version of AVG Internet Security - Unlimited.
Like I told before, I don't like to install the latest version of IS, because it is to komplcatid for non experienced people to use it! It can not be, that I am forced to upgrade to a not nice version if the older one is working nearly perfect and I only want to extend the licence! Are we now only more slaves of the software-industry? If AVG is not changing the policy until my licence expires 2019, I have to look for another software!
I will try to find a solution with the remote-support as soon I have time to talk with this people.
Horst,
I apologize for the difficulties you are facing in navigating through latest version of AVG. You can add exception to AVG Internet Security as per the steps mentioned here . You can also provide feedback regarding AVG product by opening AVG Internet Security->Menu->About and click on 'Submit feedback'.
Horst, I understand the inconvenience but if we work together we can get it activated.
Please be informed that your AVG Internet Security - Unlimited Devices product doesn't have a license number.
It's activation is only by entering AVG my account credentials.
Please let me know, whether you get option as "My subscriptions" when you click on "My AVG" from Internet Security dashboard?
My wife uses 16.151.8013. There is no "My subsciptions". On options it shows among other "jetzt kaufen", "aktivieren", "MyAccount", where the last option opens the website. "aktivieren only works with a licence-number. As I told you, I don't want to upgrade, so tell me, how to aktivate this version!
Horst,
The instructions provided to add exception in AVG are for the latest version. May I know what is the exact difficulty that you are experiencing?
Horst,
The older version of AVG will report it is out of date due to lack of latest program definitions which makes your PC vulnerable. So please avail the free remote assistance to add an exception on your PC and configure AVG on your wife's PC.
Yes, the latest version will show horizontal drop-down option when clicked on "Menu" of AVG interface.
Are you able to find option as "Settings" in the horizontal drop-down window?
If you don't find it, provide us with the (screenshot) of options that are listed after clicking on "Menu".
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
The handling of the new IS is to complicated for a normal computer-user. How can the older version be activated with a new 2-year-licence, as there is no key more. I don't like to upgrade to the new 17.9.3040 on my wife's computer, as the handling is boring? I have a unlimited licence but no activation-key and the older version needs it to reactivat.
It seems you don't know the new appearence of the 17.9.3040 or the german version is different from the english. I used the older version and this one looked like shown. The new Menue now opens horizontal instead of vertikal and is totally different!!!