On July 1, I had a chat with your customer service - Karthika. Case number 18545386.
”I wanted to extend the validity of AVG Internet Security, AVG TuneUp, AVG Secure VPN and AVG AntiTrack. All programs are intended for use on one device only and all expire on July 11, 2023.
It appears that I made a mistake and reactivated these same programs on June 30th, but for 10 devices each and valid until June 30th, 2024 (AVG Ultimate subscription for multidevice.). I didn't want that.“
She replied:
And this situation, I will forward your Case to the Concerned Team. They Will Check and Get Back To You Via Email As Soon As Posable.
She gave me case number for future reference: 18545386
Today, Julaj the 3rd, I receved email from
Avast Customer Care
Hello Radoljub,
Thank you for reaching us and we hope that you are having a great and wonderful day!
My name is Ezra, and I’m on the Avast.
We appreciate the information you are involved in this request. But it shows that the product you are referring is an AVG subscription.
Please be informed that Avast and AVG are not alike. Avast is also a security software company that provides products and services different from AVG.
We will transfer this request to AVG support for further assistance and resolve this as soon as possible.
If you run into any trouble, or have any questions, feel free to message me. I’d be happy to help.
I hope you enjoy the rest of the day.
Ezra Naval
All I want is to help me cancel the AVG Ultimate subscription for multi device, and to extend the validityof AVG Internet Securiti, AVG Tune Up, AVG Secure VPN and AVG AntiTrack. All these program are intended for use on one device only and all expire on Jilly 11, 2023.
Can You help me, please?
Hello Radoljub,
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.
Hello Radoljub,
Thank you for contacting AVG Community Support.
We are sorry to know that you want to cancel your subscription.
We certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.