I have same issue, my computer shows printers as offline. My wife's computer shows online. When I disable AVG, my computer shows both printers as online. I tried the steps shown above, but no change.
Thanks, Rich
Hi Jean,
This isn't the experience we want you to have.
As this isn't the usual behavior of AVG, let us check if AVG is actually causing the issue by temporarily disabling it.
To do so : Right click on AVG icon in system tray (near date & time, at bottom right corner) - Click on the toggle bar beside protection.
Please try the above step & let us know the outcome.
When I upgraded AVG, my printer went offline.
I need printerto work but can't fix it - not proficient in such directions, need help and/or need to know how to cancel AVG and hope the printer is back online. Need help??
Hello Rich,
Thank you for contacting AVG community.
If you have any concerns regarding AVG, please create your own post so that we can check and assist you accordingly.
Thank you in advance!
Hi Jean,
This isn't the experience we want you to have.
As this isn't the usual behavior of AVG, let us check if AVG is actually causing the issue by temporarily disabling it.
To do so : Right click on AVG icon in system tray (near date & time, at bottom right corner) - Click on the toggle bar beside protection.
Please try the above step & let us know the outcome.
I ahd the same thing happen when AVG updated and I still can't get the printer back online.