Need refund for product

I used to have AVG protection for Sony Xperia phone (see attached). I changed phone to Oppo last year, and this product is no longer compatible with my new phone.

Unfortunately I forgot to cancel my yearly subscription and it jus renewed. 

can you refund my latest sibscription pls.

Hello Alfred,
We regret for the inconvenience caused.
Please submit the refund request for the renewal through the following link https://support.avg.com/RefundForm?l=en .
Our billing team will get back to you within three business days.
Thank you.

Hello Alfred,
We regret for the inconvenience caused.
Please submit the refund request for the renewal through the following link https://support.avg.com/RefundForm?l=en .
Our billing team will get back to you within three business days.
Thank you.