Hi Courtney,
We acknowledge your refund request.
Upon checking your account, we see that the trial version of AVG Internet Security has been renewed to an annual subscription, as it was enrolled to automatic renewal.
We do send pre-billing notification prior 10 days of trial's expiry (which has been sent to you on 7/23/19).This email contains instructions on how to cancel the subscription.
If you'd like to cancel the subsciption & get refunded, we do understand.
I was charged $69.99 on my PayPal account that I did not authorize from DRI*AVG Technologies. Need a refund and support Please
Hi Courtney,
We acknowledge your refund request.
Upon checking your account, we see that the trial version of AVG Internet Security has been renewed to an annual subscription, as it was enrolled to automatic renewal.
We do send pre-billing notification prior 10 days of trial's expiry (which has been sent to you on 7/23/19).This email contains instructions on how to cancel the subscription.
If you'd like to cancel the subsciption & get refunded, we do understand.
The email sent was just a link to this reply and has NO instructions on how to cancel the subscription.
Courtney, you will receive an email notification about our every response on this thread. My colleague was not referring to this email. We've sent an email notification about the upcoming automatic renewal on 23rd July 2019. Instructions to cancel the automatic renewal was included in this email. We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.
Would you like to cancel the renewal and get a refund?