Need to cancel and get refund

I need to get a refund for my AVG Cleaning App bc I didn't want a yearly fee and we are struggling financially. We lost my Mom last month and we have too many bills to justify this payment. Please advise how to get a refund.

Hi Frank,

I understand your concern on this refund request. I see from your record that you have already contacted our support and a refund was already initiated. If you still need any help, please don't hesitate to contact us. 
Thank you.

Hi Frank,

I understand your concern on this refund request. I see from your record that you have already contacted our support and a refund was already initiated. If you still need any help, please don't hesitate to contact us. 
Thank you.