Need to know if I am covered

Hi Barbara,
I noticed that you contacted support after creating this question. What is current status, were you able to solve it or do you still need our assistance?
Thanks

I purchased AVE on 7/3/2014   Order # 35-3318114. It tells me I need to update.

Hi Barbara,
I noticed that you contacted support after creating this question. What is current status, were you able to solve it or do you still need our assistance?
Thanks