Hello Andrae,
We regret for the inconvenience caused. Please make sure whether you have activated the program using the AVG My Account credentials. If not please follow the instruction's on the article http://avgclick.me/ActivateZen to activate the AVG Protection program.
If you have already activated the program please follow the instructions provided below to reactivate the program :
1. Click on your email id on the right top corner of the AVG Zen program.
2. You could find the option to logout as admin, please click on it.
3. Once done you will be logged out as admin.
4. Now you could find Connected button in place of your email id.
I renewed my AVG Protection PRO in march, yet my AVG Zen interface has "Upgrade to PRO". Why am I being offered to upgrade to something I paid for? Actually I would like to chat with a representative live online, but it's not obvious to me how to access that.
Hello Andrae,
We regret for the inconvenience caused. Please make sure whether you have activated the program using the AVG My Account credentials. If not please follow the instruction's on the article http://avgclick.me/ActivateZen to activate the AVG Protection program.
If you have already activated the program please follow the instructions provided below to reactivate the program :
1. Click on your email id on the right top corner of the AVG Zen program.
2. You could find the option to logout as admin, please click on it.
3. Once done you will be logged out as admin.
4. Now you could find Connected button in place of your email id.
- Please click on it and select 'Leave this network'.
6. Close and reopen the AVG program.
7. Click Connect in the right top part of the Zen window.
8. Click Create a new Zen Network or Connect to an existing Zen Network.
9. Fill in your AVG MyAccount login (your email address) and password, and then click Connect.
10. AVG Zen will recognize your subscription and your AVG product will be activated.
Please feel free to contact us for further assistance.
Thank you.